General Questions

You can! Our network of test partners grows every day. Contact us here to find your nearest location.

When you activate the pedal assist mode on your Express e-bike, the motor will contribute to the effort you are putting into pedaling so that each revolution of the pedals gets a boost meaning you can ride faster, for longer periods and up hills with less effort.

You can select the level of assistant from 1- 5 using the display, with 5 being the highest and therefore the level that will drain the battery the fastest (ie. the higher the level of assistance = the less miles in the tank).

All Express bikes are fitted with a throttle - an intuitive thumb controller on the handlebars which activates the motor without pedaling, great for getting you started and gaining momentum or if you just don't feel like pedaling, but remember that riding using only the throttle will use the battery juice faster than using pedal assist.

Check out our Shipping Details page for more information, including details about international shipping, having your bike fully assembled, and more!

About Our Bikes

We have 2 sizes of frame to choose from, small/medium & medium/large. We recommend the medium frame for people with a height under 5’6” / 167 cm and the larger frame for people with a height between 5’6”-6’/173-180 cm.

Our bike sizing chart will help you find which frame fits you best.

So that you can get the most out of your Express, they are complete with 7 speeds as standard. This means that you'll always have a level of pedaling you're comfortable with - with or without pedal assist. Click here to learn more about the technical specs of your Express.

Our bikes are delivered 90% assembled, this is to keep the packaging as compact as we can. The final assembly is straightforward and you'll find easy to follow assembly guide in the box as well as this video to give you step by step guidance.

Following assembly we recommend you have your local reputable bike mechanic pass their eye over it to ensure that it is assembled correctly and safe for you to start riding.

The Express is compatible with most 3rd party accessories such as rear cargo racks, child-seats and panniers.

We'll soon be stocking our hand picked selection of accessories for you to get the most out of you Express.

The battery on an Express e-bike is easily removed using the key provided. Once removed simply plug the charger into the battery and plug the charger into an outlet wherever is convenient, alternatively the battery can be charged whilst still installed on the bike.

We recommend regular tune-ups (brakes, derailleur, tires) to keep your beautiful Express in tip-top condition.

We advise ensuring that your tires are always kept at the optimum pressure, low pressure tires can have a significant impact on the efficiency of the motor and therefore the range.

Check your owners manual for pointers on what to look out for and how best to keep your Express clean and safe.

The LANE Express is water resistant and can be ridden in rain but shouldn't be immersed in water, nor would we recommend that they're ridden through torrential rain.